QUALITY OF SERVICE

The obligation of universal service of electronic communications covers the supply to all, of electronic communications services of good quality, affordable rates, and uninterrupted.

Considered as part of the obligation of universal service for electronic communications:

• The possibility to connect to the public telephone network;
• Development of public access points to the services of electronic communications throughout the national territory;
• Access to emergency services;
• The possibility for certain social groups to benefit from specific measures;
• The delivery of electronic communications coming from and destined for points of subscription;
• The free routing of emergency electronic communications;
• The provision of a universal directory of printed and digitalsubscribers with a free information service;
• Any other activity in the sector of Telecommunications and Informationand Communication Technologies and, adopted by the public authorities.

Universal service is a dynamic concept whose content is subject to periodic review by the authority in charge of Telecommunications.

The specifications of the operators determine the obligations and conditions for the supply of the universal service of electronic communications.

The costs attributable to the universal service obligation is financed by all operators of electronic communications networks that are open to the public and all of the providers of electronic communications services to the public, under the conditions laid down in the conventions or their respective specifications.

Source: Law of 2010/013 of 21 December 2010 governing electronic communications in Cameroon.