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Regulation

Regulation





Regulation

Consumers, in their dealings with operators, are entitled to a subscription contract, the model of which is previously validated by the Agency.

The consumer of electronic communications services shall, in particular,

- access to electronic communications services, with standards of quality and regularity inherent in its nature, throughout the national territory;
- the freedom of choice of its service provider;
- non-discrimination in terms of access and conditions of use of the service;
- adequate information concerning the conditions of supply of the services, tariffs and other related costs;
- the inviolability and secrecy of its communications, except under conditions that are legally and legally applicable;
- his request for non-disclosure of his access identifier;
- the non-suspension of the service provided, except for non-compliance with the terms of its contract;
- preliminary information on the suspension clauses of the contract;
- referral to the Agency and consumer protection agencies, complaints against the service provider;
- the service provider's complaints;
- compensation for damages resulting from the violation of his rights,
The consumer of electronic communications services shall:

To use adequately the electronic communications services, equipment and networks made available to it;
To respect public property;
To notify the competent authorities of irregularities and illegal acts committed by the providers of electronic communications services.
The operators shall take all measures relating in particular to the protection of privacy, security, information on quality of service, tariffs and costs of electronic communications.

Source: LAW N ° 2010/013 OF 21 DECEMBER 2010 GOVERNING ELECTRONIC COMMUNICATIONS IN CAMEROON.

Regulation

The obligation of universal service of electronic communications covers the supply to all, of electronic communications services of good quality, affordable rates, and uninterrupted.

Considered as part of the obligation of universal service for electronic communications:

  • The possibility to connect to the public telephone network;
  • Development of public access points to the services of electronic communications throughout the national territory;
  • Access to emergency services;
  • The possibility for certain social groups to benefit from specific measures;
  • The delivery of electronic communications coming from and destined for points of subscription;
  • The free routing of emergency electronic communications;
  • The provision of a universal directory of printed and digitalsubscribers with a free information service;
  • Any other activity in the sector of Telecommunications and Informationand Communication Technologies and, adopted by the public authorities.

Universal service is a dynamic concept whose content is subject to periodic review by the authority in charge of Telecommunications.

The specifications of the operators determine the obligations and conditions for the supply of the universal service of electronic communications.

The costs attributable to the universal service obligation is financed by all operators of electronic communications networks that are open to the public and all of the providers of electronic communications services to the public, under the conditions laid down in the conventions or their respective specifications.

Source: Law of 2010/013 of 21 December 2010 governing electronic communications in Cameroon.

Procedures

Procedures

RESSOURCES EN NUMEROTATION

Procedures

In accordance with the law 2010/013 of 21 December 2010 governing electronic communications in its Article 9,
 
(1) A concession, in whole or in part, may be granted to one or more legal persons governed by public or private law by agreements fixing in particular the rights and obligations of the beneficiary of the concession, the areas of the State below:
 
The establishment and operation of national electronic communications networks open to the public, excluding transmission networks;
The establishment and operation of electronic communications transport networks, including the operation of submarine cable landing stations and teleports to one or more satellite networks.
(2) A concession shall be granted to any legal entity awarded an invitation to tender and which undertakes to comply with the provisions of this Law and the clauses of the specifications governing the general conditions for the drawing up and use, Operation of electronic communications networks.
 
(3) The concession referred to in paragraph 1 of this Article shall be subject to compliance with the requirements contained in a specification annexed to the Convention and relating to:
 
The nature, characteristics and area of ​​coverage of the service;
The conditions of permanence, quality and availability of the service;
The conditions of confidentiality and neutrality of the service, with regard to the messages transmitted;
Network and service standards and standards;
The use of allocated frequencies;
Requirements for national defense, public security, protection of health and the environment and planning objectives;
The operator's contribution to research into training and standardization in electronic communications;
The conditions for interconnection and, where appropriate, the principle of payment of charges for access to electronic communications networks open to the public;
The conditions for sharing infrastructure;
The methods of contributing to the general missions of the State and, in particular, to the tasks and responsibilities of the universal service and regional planning;
The free routing of emergency electronic communications;
The conditions of commercial exploitation necessary to ensure fair, objective, transparent and non-discriminatory competition at affordable prices without distorting or impeding the exercise of free competition by ensuring equal treatment for all users;
Term, termination and renewal conditions;
The modalities for calculating and revising the contribution required for participation in the development of electronic communications throughout the territory.
(4) The concession agreement and the specifications negotiated and drawn up in accordance with the laws and regulations in force shall be approved by decree of the President of the Republic.
 
(5) The holder of a concession agreement is subject to payment of financial consideration, royalties and contributions, the terms of which shall be specified in the agreement.

Forms

Forms

Type Approval

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