The Telecommunications Regulatory Board (ART) and MTN Cameroon held a working session on 12 November 2026 at ART headquarters, Platinum Building, in Yaoundé, to assess progress in the implementation of the roadmap agreed upon in Kribi, aimed at improving the quality of electronic communications services.

In his opening remarks, the Director General of ART, Professor Philémon ZOO ZAME, recalled that improving the quality of service is a continuous requirement in the electronic communications sector, calling for sustained efforts, substantial investments and a firm commitment from operators to implement the necessary corrective measures.

He welcomed the progress achieved through the collaboration between the two institutions, while emphasizing the need to maintain the momentum in order to deliver tangible and sustainable improvements for consumers.

In his remarks, the Chief Executive Officer of MTN Cameroon, Wanda Matandela, expressed his appreciation for the continued support provided by the regulator. Acknowledging that the company's current performance remains below the desired level, he reaffirmed MTN Cameroon's commitment to addressing existing challenges, particularly those relating to service quality and consumer dissatisfaction. He further reiterated his company's readiness to work closely with ART towards achieving the agreed objectives.

The review of resolutions arising from the previous consultations held in Kribi revealed that approximately 85% of the agreed actions had been implemented. Several key measures have already been completed, while others are undergoing further steps towards finalization.

Regarding its 2026 investment plan, MTN Cameroon reported an implementation rate of 78.6% as of 10 November 2026, representing an investment of approximately CFAF 12.7 billion. The operator also presented its major investment and development projects planned for 2027.
At the conclusion of the discussions, several recommendations were formulated and agreed upon, with both parties undertaking to ensure rigorous monitoring of their implementation.

Through this follow-up exercise, ART reaffirms its determination to fully discharge its regulatory responsibilities, particularly in monitoring operators' compliance with their obligations, improving the quality of electronic communications services and safeguarding consumer interests.

ART remains committed to ensuring that the commitments made by operators translate into measurable results, enhanced network performance and tangible improvements in the overall experience of consumers.

A.C.C